SHIPPING & RETURNS

Shipping Policy

STANDARD SHIPPING:

We ship through Canada Post Business shipping,

CANADA: It takes 5-10 business days for Canada Post to deliver and we take 1-2 days to process your order and take it to the post office, standard shipping costs $5.99.

U.S.: It takes 10-30 business days for Canada Post to deliver and we take 1-2 days to process your order and take it to the post office, standard shipping costs $9.99.

To support our community during these tough times we are offering FREE STANDARD DELIVERY anywhere in Canada and U.S.

 

EXPRESS SHIPPING:

If you wish to get your items faster you may choose express shipping at check out, We ship through Canada post Express business shipping.

CANADA: It takes 2-5 business days for Canada Post to deliver and we take 1-2 days to process your order and take it to the post office, standard shipping costs $9.99.

U.S.: It takes 5-15 business days for Canada Post to deliver and we take 1-2 days to process your order and take it to the post office, standard shipping costs $15.99.

Note: If an item is out of stock in Calgary base it will be shipped directly from manufacturer. Manufacturer shipping takes 15-30 business days.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from WorkoutYYC, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. Workout YYC does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that the shipping estimated times are from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

In some instances, delivery may be delayed depending on your country's customs. We and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as we does not cover additional customs fee charges. We are not responsible for applicable customs fees, import duties, taxes, or any other charges.

Return & Exchange Policy

We are pleased to announce the changes in our return policy, we want too keep you happy and we strive to become better. In the past, due to the nature of our small business we didn't have any exchanges or returns allowed.

We understand that not everything always works out when online-shopping. We are prepared to assist you if you are unsatisfied with the fit of your item(s).

 

RETURN PROCESS:

We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.

Please note that if your item was bought during a sale and/or with a discount, the amount spent at time of purchase will be the amount credited. Store credit cannot be combined with a current or previous sale or discount code.

Our policy lasts 10 days. If 10 days have gone by since you received the item, we cannot take the item back.

Your item(s) are expected to be new, un-used, with tags, and without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for an exchange. If we receive any item(s) that show signs of wear, we reserve the right to ship back to you and deny any further exchange on the given item(s).

E-mail customer support to begin the return process.

Once your return is received and processed you will receive an e-mail from us with your store credit.


SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.

In case of free shipping promotion a standard shipping fee will be deducted from the final return price credit, 5.99 for Canada and $9.99 for U.S.

 

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!). 

We always recommend to ship to a permanent address.

We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $7 cancellation fee.

Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.).

Feel free to contact us in this event via e-mail customer support and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.  If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.

 

We are not responsible for any FX charges that your bank charges; we process all orders in CAD.

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